Frequently asked questions

Top Frequently Asked Questions

How long will it take to receive my order?

Typically, orders are processed and shipped in one-three business day. We have west and east coast warehouses and typical delivery times for small parcel orders (FedEx) are delivered in 3-7 days and larger items that need to ship with specialized carriers and usually take 1-2 weeks. Due to Covid and shortage of workers there has been delays causing shipping times up to 4 weeks.

Do you have items in stock for immediate delivery?

Most items are in stock and ready to ship! Anything on backorder will be marked as such, with the next available ship date.

How will I know if my furniture will fit in my space?

All product measurements are provided, along with the required door width. If you are unsure, please contact us for assistance.

Do you make custom furniture?

All items are shown as is. Customization is not available at this time.

I am missing assembly instructions, how do I get them?

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

What if I dislike what I ordered?

Please see our return policy.

I have a question that is unanswered here. Can you help?

Of course! Please contact us for assistance.

Ordering, Shipping & Delivery

How do I track my order?

All details will be emailed upon order completion. Which can take 24-72 hours. You can also contact us directly for assistance.

I’m missing parts, what do I do?

Please check all zippered pouches or compartments. If you’re still unable to locate the parts, please contact us for further assistance.

I ordered multiple items, but they didn't all arrive together. Where are they?

Don’t worry, they’re on the way! We ship from multiple warehouses, so it’s likely that your items shipped from different locations. Also, in events when an item is on backorder we will ship the items that are available immediately and the out of stock ones will ship when they are available.

What Do I Do If My Order Arrives Damaged or Defective?

If an item arrives damaged, all details of the damage must be noted on all copies of the BOL and Delivery Receipt, which you will be requested to sign at the time of your delivery. Do NOT sign a delivery receipt until you have inspected your order, even if you intend to store your furniture while you await the completion of a home improvement project, move, etc.We will need this for us to assist you with a return or replacement as shipping carriers have strict rules that apply to transit-related claims. We must be notified about all damages within 24 hours from the time of delivery. By signing the delivery paperwork without noting a problem with your shipment, you will affirm your item was delivered to you with no damage or defect; thus the delivery company will decline any transit-related claims.

Where do you ship?

We ship throughout all of the U.S. except for PO Boxes and APO’s. We do not ship to Canada or internationally yet.

Does delivery include assembly/set-up?

set-up is not included.

How long does delivery take once my order has shipped?

Small Parcel items: Arrives by Standard Delivery. Delivery time: 5-7 days Threshold items: 1-3 weeks. White Glove items: Arrives by White Glove Home Delivery. Delivery time: 2-4 weeks.