Frequently asked questions
Top Frequently Asked Questions
How long will it take to receive my order?
Typically, orders are processed and shipped in one-three business day. We have west and east coast warehouses and typical delivery times for small parcel orders (FedEx) are delivered in 3-7 days and larger items that need to ship with specialized carriers and usually take 1-2 weeks. Due to Covid and shortage of workers there has been delays causing shipping times up to 4 weeks.
Do you have items in stock for immediate delivery?
Most items are in stock and ready to ship! Anything on backorder will be marked as such, with the next available ship date.
How will I know if my furniture will fit in my space?
All product measurements are provided, along with the required door width. If you are unsure, please contact us for assistance.
Do you make custom furniture?
All items are shown as is. Customization is not available at this time.
I am missing assembly instructions, how do I get them?
All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.
What if I dislike what I ordered?
Please see our return policy.
I have a question that is unanswered here. Can you help?
Of course! Please contact us for assistance.
Ordering, Shipping & Delivery
How do I track my order?
All details will be emailed upon order completion. Which can take 24-72 hours. You can also contact us directly for assistance.
I’m missing parts, what do I do?
Please check all zippered pouches or compartments. If you’re still unable to locate the parts, please contact us for further assistance.
I ordered multiple items, but they didn't all arrive together. Where are they?
Don’t worry, they’re on the way! We ship from multiple warehouses, so it’s likely that your items shipped from different locations. Also, in events when an item is on backorder we will ship the items that are available immediately and the out of stock ones will ship when they are available.
What Do I Do If My Order Arrives Damaged or Defective?
Where do you ship?
We ship throughout all of the U.S. except for PO Boxes and APO’s. We do not ship to Canada or internationally yet.
Does delivery include assembly/set-up?
set-up is not included.
How long does delivery take once my order has shipped?
Small Parcel items: Arrives by Standard Delivery. Delivery time: 5-7 days Threshold items: 1-3 weeks. White Glove items: Arrives by White Glove Home Delivery. Delivery time: 2-4 weeks.